Health and Human Services

Health and Human Services organizations rely on a number of critical technologies to administer important services to those in need. These Human services include but are not limited to: Medicare, Medicaid, SNAP, etc., which are dependent on large databases and eligibility networks that must be maintained, updated, and protected. IT consulting services can assist organizations with these critical databases and furthermore, can assist internal operations in becoming more efficient and better protected as well. For over 20 years, QED National has been assisting Health and Human services clients achieve their all-important business and technological objectives.

Healthcare and Health/Human Services organizations face consistent IT challenges, particularly with updating/modernizing legacy systems and in ensuring their systems and data are adequately protected. Cyber criminals have made healthcare organizations one of their prime targets, due to the lack of affordable protections for many healthcare organizations and the potential for capital gain. Similarly, moving patient data away from outdated legacy systems with many backdoors and inefficiencies to more secured networks is no small feat for these organizations, which is why partnering with a trusted IT consulting services provider is highly recommended to help meet challenges. 

There’s versatility in the role an IT consulting firm can play in helping organizations embrace new technologies. Often times, consulting firms act as advisors providing recommendations for new software/hardware solutions based on a Health and Human Services customer’s goals and objectives. They may also act in an oversight role, guiding client project teams in their implementation and integration efforts. Furthermore, IT consulting firms may perform the actual implementation of new technologies, alleviating this responsibility from client IT departments. The broadness of roles entirely depends on the client’s need.

The success of IT projects are dependent upon a number of varying factors and capabilities. At the base level, there needs to be clear and effective lines of communications between the client and consulting firm, ensuring both parties are on the same page from a time, budget, and desired impact standpoint. Both parties should have qualified individuals in place to respectively perform and approve the work required, ensuring the project’s (and organization’s) intended goals are being met. IT projects should also move through proper stages/milestones to ensure success at each step in the project’s lifecycle. Common controls to ensure success include but are not limited to: testing, quality assurance, compliance, knowledge transfer, training, etc.